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Customer Service Terms

Customer Service Terms

Hello, dear customers!

You are welcome to use the mall to shop. It is a virtual shopping platform operated by our company. In order to protect your rights and confirm the contractual relationship as much as possible, all users who apply for the service (hereinafter referred to as the service) should read the following terms of service in detail:

Customer service and rights and obligations

One: The company mainly provides you the following services:

1. Commodity sales and distribution services

7-day hesitation period for virtual channel products (please note that the hesitation period is not a trial period);

Shopping discount feedback;

Cash on delivery.

2. Our product page will provide the maximum number of single products that can be purchased for customers' reference. In principle, we only ship within the maximum number.

3. The freight pricing method will be clearly stated on the webpage, if there is no record, it will be borne by the company.

4. Notification of customer-related rights and interests, including but not limited to product trials, lucky draws, service satisfaction surveys, or other new member services added in the future.

5. The company may add, modify or terminate the above-mentioned related services according to the actual situation.

Two: When you complete the registration procedures in the mall, you are deemed to have known and fully agreed to all the agreed service items in the terms of service.

In addition, when you use a specific service of the mall, you may be subject to the separately announced service terms or related regulations based on the nature of the specific service. The separately announced service terms or related regulations are also incorporated as part of the service terms .

Three: If you are under the age of twenty, you should read and understand with your legal representative to agree to all the contents of the terms of service and subsequent modification and change, then you can register for use or continue to use.

When you use or continue to use any of the services provided by the mall, it means that your legal representative has read, understood and agreed to receive all the contents of these terms of service and subsequent revisions.

Four: All customers agree to use electronic files as a means of expressing their intentions.

Five: The company reserves the right to terminate the service of the customer’s account for any customer who violates the law, does not follow the agreement between the parties, or maliciously abuses the rights and interests of the service.

Six: The company has the right to modify the content of the terms based on needs at any time in the future, and may notify customers of the modified content by e-mail, telephone or other appropriate methods.

Seven: When the company informs customers of information necessary to provide services, it can be done by any contact method retained by the customer. If there is any change in the contact information of the customer, it should be updated at any time by logging in to the website, telephone notification, etc., to maintain the information Correctness, immediacy and completeness.

If your information is incorrect, expired, or other reasons that are not attributable to the company, the message sent by the company cannot be received, it is still deemed that the company has completed the service of the notice.


Customer account, password and security

1. If a customer registers as a member through various channels of our company, the registered account and password cannot be logged in repeatedly. Customers must fill in the actual personal information when registering. If any false login is found, the company may suspend or in general your customer qualifications. If there is a violation of the relevant laws of the Republic of China, it will also be investigated in accordance with the law.

2. The customer should keep the password in a safe place, and cannot disclose or provide the password to others to know or use. All behaviors performed by using the service with the same customer account and password will be considered as the behavior of the customer himself, and the customer shall be responsible in accordance with the law.

3. If the customer discovers or suspects that a third person uses his customer account or password, he should immediately notify the company, and the company will immediately suspend the processing and subsequent use of the transaction generated by the account. However, the legal liability of the customer before the notice is not exempted by this notice.


Customer transaction

1. The product name, price, content, specification, model and other relevant information displayed on the product transaction page are all part of the contract between you and our company.

2. You agree to place an order in accordance with the confirmed product quantity and price mechanism provided by the company. For the content of the order, the company can refuse with normal reasons within two working days after the order is placed, but the customer has paid, it is deemed that the contract has been established.

3. Pursuant to Article 19, Items 1, 2 and 3 of the Consumer Protection Law: [1. Consumers of communication transactions or access transactions may return the goods or write concurrently within seven days after receiving the goods or services To terminate the contract, there is no need to explain the reasons and bear any costs or consideration. 2. However, if there are reasonable exceptions to communications transactions, this is not the case. 3. Reasonable exceptions in the proviso mentioned in the preceding paragraph shall be determined by the Executive Yuan. ] Therefore, after the contract is established and after you accept the goods, unless the government announces otherwise, other laws and regulations are limited. In principle, you have the right to terminate the contract in Article 19, Item 1 of the aforementioned Consumer Protection Law. If you need to return the goods, please refer to [Common Description of the return/refund procedure in Question].


Payment related rights

The company provides a variety of payment methods for you to choose. For details, please refer to the payment method description in [FAQ].

Customer privacy protection

1. Regarding the personal data you provide when you register or use this service, our company will use and protect it in accordance with the [Privacy Statement Policy].

2. When customers use this service, all data records during their use shall be subject to the data recorded in the service database. If there is any dispute, the electronic data recorded in the service database shall be the standard for identification, but the customer If other information can be submitted and proved to be true, this is not the case.


Intellectual property rights

All content on the company's website, including but not limited to works, pictures, files, information, materials, website structure, website screen arrangement, webpage design, is owned by the company or other rights holders in accordance with the law, including but not limited to trademarks Rights, patent rights, copyrights, trade secrets and know-how, etc. No one is allowed to use, show off, remake, publicly broadcast, modify, distribute, distribute, publicly publish, perform restoration engineering, and decompilation.

If you want to drink or reprint the aforementioned website content, you must obtain the prior written consent of the company or other rights holders in accordance with the law. Respecting intellectual property rights is your obligation. If there is any violation, you shall be liable for damages to the company (including but not limited to litigation costs and attorney fees, etc.)


Service Unavailable

The company maintains the normal operation of this service using methods and technologies that are generally considered reasonable. However, in the following circumstances, the company will suspend or interrupt all or part of this service

1. Relocation, replacement, upgrade, protection or maintenance of software and hardware equipment related to this service;

2. The user has any violation of government laws or these terms of use;

3. Service suspension or interruption caused by natural disasters or other force majeure factors;

4. Service suspension or interruption caused by other reasons not attributable to the company;

5. When the information on this service is not displayed correctly due to reasons not under the control of the company, or is forged, tampered with, or deleted, the system is interrupted or cannot operate normally.


Validity, interpretation, and consultation of these terms

​1. In this contract clause, if all or part of any clause is invalid, it will not affect the validity of other agreements;

2. If there is any objection to the terms of this contract, it will be explained in favor of the customer;

3. If customers have questions about the service, they can consult through online customers or customer service mailboxes;

4. The relationship of rights and obligations between the customer and the company should be handled in accordance with the Internet regulations and the interpretation of the laws and regulations of the Republic of China, rules and practices. If any statement or clause of the company is not perfect, we will discuss the solution with the utmost sincerity, in accordance with the principle of good faith, equality and reciprocity.